Wholesale Agreement & Policies

Clear guidelines on ordering, logistics, and quality compliance for our European retail partners.

Pre-order

How Our Pre-Order System Works

How to place your wholesale PRE-ORDER - until 30th/May 2026
Step 1: Curate Your Order. Browse our digital catalog and select the styles and quantities for your store.
Step 2: Once your Wishlist is confirmed, you can proceed to Check out.
Step 3: You will receive confirmation via email and we will send the Proforma Invoice in order to proceed with the 50% prepayment of the Total Amount ( excluding Shipping Costs). A 50% down payment is required to confirm your reservation and initiate the preparation of your selected items.
Step 3: Once your order is ready for dispatch, we will notify you to settle the remaining 50% payment, which will include Shipping cost and also Customs costs ( if mandatory)
Step 4: All orders are scheduled for delivery on August 1th, shipping directly from our warehouse in Germany.

Price & Payment terms

a) All prices shown on the Website are excluding VAT and other applicable sales taxes. VAT will be charged for German orders.
b) Shipping costs and extra Customs costs (exclusively for following countries: Switzerland, Norway, Finland, Sweden and England) are NOT included in the price.
b) Orders are subject to a minimum order value of 1200€.
c) Shipping costs are charged to the customer and will be reflected in the invoice.
d) Payment terms for are as follows:

- 50% pre-payment after the order is placed ( + 15 days )

- the remaining 50% has to be canceled before shipping the order. Once the payment is received we will ship the Order.

Our Estimated Delivery Date for Pre-Orders AW2627 is 1rst/August 2026 from Germany.

Should you have any questions regarding your payment, please do not hesitate to contact us.

wholeasale@alpacaquartier.com

Frequently Asked Questions (FAQ)

1. How are shipping costs calculated?

Shipping costs are calculated based on the total weight of your order and the final destination. These will be detailed in your final invoice before the second payment (50%) is made. Since we ship from our warehouse in Germany, we offer competitive rates for European and international destinations.

2. Can I cancel my Pre-Order?

Orders can be modified or cancelled within 7 days of the initial deposit. After this period, the 50% down payment is non-refundable as it is used to secure production and materials specifically for your boutique.

3. What is the return policy for wholesale orders?

In the B2B sector, returns are only accepted in the case of manufacturing defects or shipping errors. If you receive a damaged item, please notify us within 48 hours of delivery with photographic evidence. We will provide a replacement or a credit note for your next order.

4. When exactly will I receive my order?

All pre-orders are scheduled to leave our German warehouse on August 20th. Depending on your location, delivery typically takes between 3 to 7 business days within Europe.

5. What happens if I don't pay the remaining 50%?

The final payment must be settled before August 15th to ensure your order is dispatched on the scheduled date. Orders not paid in full by the shipping date may be subject to cancellation and the loss of the initial